Privacy Policy

We collect information that is necessary to provide you with our travel services, communicate with you effectively, and continuously improve your experience. The types of information we collect include:

We use the information we collect strictly to serve you better and to operate our business lawfully and responsibly. Specifically, we use your data to:

• Process and manage your travel bookings, visa applications, hotel reservations, and flight arrangements
• Communicate with you about your travel plans, confirmations, changes, and updates
• Provide 24/7 support and assistance before, during, and after your trip
• Personalize your travel experience based on your stated preferences and past interactions
• Send you relevant promotions, travel deals, and destination guides (only where you have consented)
• Comply with legal obligations, including immigration and border control requirements
• Detect, prevent, and address fraud, unauthorized access, or other harmful activity
• Improve our website, services, and business processes through analytics and feedback
• Process payments and manage refunds or cancellations in accordance with our policies

In order to deliver our travel services, we may share certain personal information with trusted third parties. We only share what is strictly necessary, and only with parties who are contractually obligated to handle your data with the same level of care we apply.

We may share your information with:

• Airlines and transport providers — to make flight and transfer bookings on your behalf, requiring your full name, passport number, and travel dates
• Hotels and accommodation partners — to secure reservations, requiring your name, contact details, and stay dates
• Visa processing authorities and embassies — when processing visa applications, your full identity and travel documents are submitted as required by the relevant government
• Travel insurance providers — when you opt into our travel insurance offering, your relevant personal and health information may be shared with the insurer
• Payment processors — to securely handle your transactions. We use regulated payment systems and do not store sensitive card information ourselves
• Legal and regulatory authorities — where required by Nigerian law, court order, or to protect the rights, property, or safety of our clients or our company

Our website uses cookies and similar tracking technologies to enhance your browsing experience, understand how visitors interact with our site, and improve our digital presence. A cookie is a small text file stored on your device when you visit a website.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of essential and analytics cookies.

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure encrypted communications (SSL/TLS) for all data transmitted through our website
• Restricted access to personal data — only authorized team members who need it to perform their duties can access client information
• Regular staff training on data protection best practices and confidentiality obligations
• Secure storage of physical documents and digital records with appropriate access controls
• Regular reviews of our data protection practices and systems

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• Active client records — retained for the duration of our business relationship and for a period of 7 years thereafter, as required by Nigerian financial and tax regulations
• Booking and travel records — retained for a minimum of 5 years following the completion of travel
• Marketing preferences — retained until you withdraw consent or request deletion
• Website usage data — typically retained for no longer than 26 months in analytics systems
• Communication records — retained for up to 3 years for dispute resolution and quality assurance purposes

When your data is no longer required, we ensure it is securely deleted or anonymized in a manner that prevents any possibility of recovery or identification.

You have meaningful rights over your personal information. We are committed to honouring these rights promptly and transparently. You are entitled to:

• Right of Access — Request a copy of all personal information we hold about you
• Right to Rectification — Request correction of any inaccurate or incomplete information
• Right to Erasure — Request deletion of your personal data where we have no legitimate reason to continue holding it
• Right to Object — Object to the processing of your personal data for direct marketing purposes at any time
• Right to Restrict Processing — Request that we limit how we use your data in certain circumstances
• Right to Data Portability — Request your data in a structured, commonly used, and machine-readable format
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw that consent at any time without affecting prior processing

To exercise any of these rights, please contact us at info@eritravelconsult.com or via WhatsApp at +234 810 550 1971. We will respond to all legitimate requests within 30 days.

Our website and communications may contain links to third-party websites, booking platforms, airline portals, or social media pages. These websites operate independently and are governed by their own privacy policies. We are not responsible for the privacy practices, content, or security of any third-party websites.

We strongly encourage you to review the privacy policies of any external website you visit through links on our platform. Clicking on a third-party link does not constitute an endorsement of that website or its privacy practices by Eri Travel Consult.

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, please do not submit any personal information through our website or contact channels without the consent and involvement of a parent or legal guardian.

When booking travel for families that include minors, all personal information for children must be provided by their parent or legal guardian, who assumes full responsibility for the accuracy and appropriateness of that information.

If we become aware that we have inadvertently collected personal information from a child under 18 without appropriate consent, we will take immediate steps to delete that information from our records.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you a direct notification via email or WhatsApp.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to us through any of the following channels:

• Email: info@eritravelconsult.com
• WhatsApp: +234 810 550 1971
• Phone: +234 810 550 1971 (Mon – Fri, 8AM – 6PM)
• Office: Abuja, Federal Capital Territory, Nigeria

We take all privacy enquiries seriously and are committed to resolving any concerns you may have promptly, fairly, and transparently. This policy was last reviewed and updated on January 1, 2025 and is effective as of that date.