These Terms and Conditions constitute a legally binding agreement between you ("the Client") and Eri Travel Consult ("we," "us," or "our"), governing all travel services, bookings, and transactions you engage in with us. By enquiring about, booking, or using any of our services — whether through our website, WhatsApp, email, phone, or in person — you confirm that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree, please refrain from using our services.
Eri Travel Consult provides premium travel consultancy and management services including but not limited to leisure travel packages, corporate travel management, group travel coordination, visa and documentation assistance, hotel and flight bookings, and concierge services.
We act as an agent and intermediary between the Client and third-party service providers including airlines, hotels, visa authorities, transport companies, and tour operators. While we carefully select and vet all our partners, we are not the direct provider of transportation, accommodation, or visa services. Our role is to facilitate, coordinate, and manage these services on your behalf.
We are committed to delivering every service with the highest standard of professionalism, accuracy, and care. Any service failure on the part of our third-party providers will be actively addressed by our team on your behalf.
All bookings are subject to availability and confirmation by the relevant service providers. A booking is not confirmed until you have received written confirmation from Eri Travel Consult and the applicable deposit or full payment has been received.
| Payment Stage | Amount Due | Timing |
|---|---|---|
| Initial Deposit | Minimum 30% of total package cost (or as quoted) | At time of booking confirmation |
| Balance Payment | Remaining 70% (or as quoted) | No later than 30 days before departure |
| Last-Minute Bookings | 100% of total package cost | Immediately upon booking (within 30 days of travel) |
| Visa Services Only | 100% of service fee | Before application submission |
Failure to make balance payments by the stipulated deadline may result in automatic cancellation of the booking without a refund of the initial deposit. Please communicate with us in advance if you anticipate payment difficulties.
We understand that plans can change. Our cancellation policy is designed to be fair to both our clients and our third-party partners, who impose their own cancellation terms upon us. All cancellation requests must be submitted in writing via email or WhatsApp.
| Notice Period Before Departure | Cancellation Fee |
|---|---|
| 60+ days | Loss of initial deposit only (30% or as paid) |
| 30 – 59 days | 50% of total package cost |
| 15 – 29 days | 75% of total package cost |
| 0 – 14 days (or no-show) | 100% of total package cost — no refund |
Please note that certain bookings — including non-refundable airline tickets, non-refundable hotel rates, and visa application fees — follow the cancellation policies of the respective provider and may not be recoverable regardless of notice period.
Where refunds are applicable, they will be processed within 14–21 business days following confirmation of the cancellation and any applicable deductions. Refunds are issued to the original payment method where possible.
Cancellation by Eri Travel Consult: In the rare event that we must cancel your booking due to circumstances beyond our control, we will notify you as promptly as possible and offer either a full refund, a suitable alternative arrangement, or a credit for future travel — at your discretion.
We understand that travel plans sometimes need to be adjusted. We will make every reasonable effort to accommodate changes to your booking. However, all change requests are subject to the policies of the relevant airline, hotel, or service provider, and may incur additional fees.
All change requests must be submitted in writing. Verbal requests will not be accepted. Eri Travel Consult reserves the right to charge a service amendment fee of ₦5,000 – ₦15,000 per change request, depending on complexity, in addition to any third-party charges incurred.
Eri Travel Consult offers visa consultation and application support as a professional service. However, it is important for all clients to understand the following:
Visa decisions rest solely with the relevant embassy or immigration authority. Eri Travel Consult cannot guarantee visa approval in any case. Our service is to prepare and submit the strongest possible application on your behalf. We are not liable for visa rejections, delays, or decisions made by any embassy or government authority.
As a travel consultancy acting as an agent for third-party service providers, our liability is limited in accordance with the following terms:
While we limit liability as required by industry standards, we are fully committed to going above and beyond to resolve any issues that arise during your travel. We will advocate fiercely on your behalf with all providers and do everything in our power to make your experience right.
As a client of Eri Travel Consult, you agree to the following responsibilities to ensure a safe, respectful, and successful travel experience for yourself and others:
Behaviour resulting in removal: Eri Travel Consult reserves the right to terminate services to any client whose conduct is deemed dangerous, abusive, illegal, or grossly disrespectful, without liability for any costs or losses incurred as a result. This includes threatening behaviour toward our staff or partners.
Eri Travel Consult strongly recommends that all clients obtain comprehensive travel insurance before departure. Travel insurance can protect you against significant financial losses arising from:
While we can assist with arranging travel insurance as part of our concierge service, the purchase of insurance remains entirely the Client's responsibility and decision. Eri Travel Consult is not liable for any losses that could have been covered by travel insurance.
Some destinations and certain visa categories (particularly Schengen visas) may require proof of travel insurance as a mandatory condition of entry. We will advise you of any such requirements during the booking process.
Eri Travel Consult shall not be held liable for any failure to perform, delay in performance, or disruption to services caused by events beyond our reasonable control, including but not limited to:
In the event of a force majeure situation, we will make every reasonable effort to assist you in rescheduling or recovering costs from third-party providers. However, we cannot guarantee refunds or alternative arrangements in cases where our providers also invoke force majeure terms.
We strongly advise all clients to maintain comprehensive travel insurance that includes coverage for force majeure events and trip cancellation due to unforeseen circumstances.
All content on the Eri Travel Consult website and in our communications — including but not limited to text, graphics, logos, images, travel itineraries, pricing structures, and design elements — is the intellectual property of Eri Travel Consult and is protected under applicable Nigerian and international copyright and trademark laws.
These Terms and Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising out of or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of Nigeria.
Dispute Resolution Process: Before initiating any formal legal proceedings, we strongly encourage the following resolution process:
In our over 10 years of operation, the vast majority of concerns have been resolved quickly and amicably through direct communication. We encourage you to reach out to us at the earliest opportunity — we want every client to leave happy.
If you have any questions about these Terms and Conditions, require clarification on any clause, or wish to discuss a booking concern, please contact us through any of the following channels:
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. These terms were last reviewed and updated on January 1, 2025 and are effective as of that date. Eri Travel Consult reserves the right to amend these terms at any time, with updates posted on this page.